Caregivers Speak Out
“New Agreements Healthcare is a one-of-a-kind consultation. Leaders and grass roots staff work together to improve the systems of care. Through shared successes, it earns buy-in from everyone. No more blaming and complaining. If your organization is in need of cultural transformation and sustainable systems-improvement, New Agreements Healthcare is the process for you.”
—Peggy Gaughan Doyle R.N.,
O.R. Manager of the Year,
Director Perioperative Nursing, Brigham and Women’s Hospital
"As a senior fellow at New Agreements Healthcare (NAH) over the past two years, I have had the opportunity to study the NAH methodology and to participate in the implementation of NAH quality improvement initiatives in several hospitals. In contrast to the top-down, project-based approaches that conventional quality improvement programs embrace in healthcare, New Agreements Healthcare uses a frontline-driven approach that provides staff with simple and robust systems tools that are accessible and empowering. For the first time, frontline staff are directly engaged in the entire data-driven improvement process. Compassionate respect for self and others serve as the foundation of the teamwork, and with the support of inspired leadership the improvements are dramatic and sustained. Quality improvement shifts from being someone else’s responsibility to being everyone’s responsibility, and the cultural shift that is critical for the transformation of healthcare begins to emerge.
New Agreements Healthcare puts to rest the misconceived notion that quality and safety in healthcare come at a financial burden. When the frontline care providers identify and improve the critical systems and their sub-components, the resulting cost reductions invariably favor any initial investment. In short everybody wins: the work environment improves, staff morale improves, quality and safety improves with significant cost reductions and, most importantly, patient satisfaction soars as they receive the care that they deserve."
–Frederick van Pelt, MD, MBA
Dept. Anesthesia, Perioperative and Pain Medicine
Brigham and Women’s Hospital
NAH Senior Fellow, 2006 – 2008
“New Agreements Healthcare principles and systems tools are simple, straightforward, and address problems that have been plaguing us in the OR for years. It’s made a huge difference for frontline staff and me in caring for patients and each other. New Agreements Healthcare is a bold new approach whose time has come. With compassion and good systems we are delivered to a place of genuine care. We are the ones we have been waiting for.”
—Barbara DiTullio, MA, BSN,
Assistant Nurse Manager,
Brigham & Women’s Hospital, Operating Room
“Our work with New Agreements Healthcare is helping us to understand that systems, not people, are most often the reason for errors and inefficiency. Our key metrics confirm that we are becoming a significantly better organization, one that can serve as a model for what healthcare can be and what organizations can become.”
—John Rossfeld, CEO, Gila Regional Medical Center
“New Agreements Healthcare creates a framework for a holistic approach to the operations of an organization. It embraces the development of the people while setting them up to be successful through optimization of the systems in which they must work. From this well-received process, we will add almost $1million to our bottom line next year while improving patient and caregiver satisfaction. This is significant improvement for a small community hospital.”
—Sue Nieboer, RN, MPA –
VP Operations, Gerber Memorial Health Systems
New Agreements Healthcare
PO Box 2674
Rancho Santa Fe, CA 92067
Tel: 760-431-7893
Fax: 760-431-7899
info@NewAgreementsHealthcare.com